Refund policy
Refund Policy
Last updated: May 11, 2026
At Gosupps.com.au, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not be what you expected. Our Return and Refund Policy is designed to be fair and transparent, in accordance with Australian Consumer Law.
1. 30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it.
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Unopened, unused, and in its original packaging.
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Accompanied by the receipt or proof of purchase.
2. Damages and Issues
Please inspect your order upon reception. Contact us immediately at info@Gosupps.com.au if:
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The item is defective or damaged.
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You received the wrong item.
We will evaluate the issue and make it right by offering a replacement or a full refund, including shipping costs for faulty items.
3. Non-Returnable Items & Exceptions
Certain types of items cannot be returned:
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Perishable goods: Such as opened supplements, protein powders, or vitamins (due to health and safety regulations).
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Custom products: Special orders or personalized items.
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Sale items: We do not accept returns on sale items or gift cards for change of mind.
4. Change of Mind
If you change your mind about a purchase, you are responsible for the return shipping costs. The items must be returned in their original, sealed, and resaleable condition. Once we receive and inspect the item, we will issue a refund (excluding the original shipping cost).
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. Refunds
We will notify you once we’ve received and inspected your return. We will let you know if the refund was approved or not.
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If approved: You’ll be automatically refunded on your original payment method within 10 business days.
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Please remember it can take some time for your bank or credit card company to process and post the refund too.
7. How to Start a Return
To start a return, you can contact us at info@Gosupps.com.au.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Address:
Gosupps.com.au PO Box 269, Surfers Paradise, QLD, Australia, Queensland
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@Gosupps.com.au.
