Shipping policy
SHIPPING POLICY
Last updated: May 11, 2026
Thank you for visiting and shopping at Gosupps.com.au. Following are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to customs or courier issues beyond our control.
| Destination | Estimated Delivery Time |
| Australia (Domestic) | 5 - 10 Business Days |
| USA, UK, NZ, Canada, Mexico | 10 - 14 Business Days |
| Rest of the World | 15 - 20 Business Days |
Note: Business days exclude weekends and public holidays.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
4. Customs, Duties, and Taxes
Gosupps.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
Gosupps.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. Incorrect Address & Undeliverable Packages
Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange re-shipment at your expense.
7. Contact Us
If you have any questions about our shipping practices or the status of your order, please contact us at:
Gosupps.com.au Email: info@Gosupps.com.au
Mailing Address: PO Box 269, Surfers Paradise, QLD, Australia, Queensland
